Open Kensingtonworks and check the functionality Unplug the Trackball and plug it back inġ5. Go to System Preferences > Security and Privacy > Privacy > Accessibility > check kensingtonworks Helperġ4. Check if the software is blocked in the general tab, if so allow itġ3. Go to System Preferences > Security and Privacy > Generalġ2. Install the software from the downloaded fileġ1. Download the Kensingtonworks software from the below linkĩ. Open “preferences” folder and please look for “.plist” and delete itĦ. Select “Go to Folder” and search for “~/Library” and returnĥ. Click on “Go” in the menu bar on the topĤ. Go to System Preferences > right click on TrackballWorks > remove and also remove KensingtonWorks software.ģ. In this regard, we recommend trying to perform the following troubleshooting steps to see if the issue resolves.ġ. We understand that you are experiencing difficulties with the Expert Mouse Trackball. Thank you for contacting Kensington Technical Support. I'm on the latest kensingtonworks software version (2.1.14) and OS X 10.14.6.Įdit it worked by following these instructions! I've tried connecting via both Bluetooth profiles and the USB adaptor. I want to set up the buttons but the kensingtonworks software never recognizes my mouse at all. I have a pro fit ergo vertical trackball.
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